Terms of Use
Last updated: 23.09.2026.
These terms apply to the use of the HeyCroatia portal. By using the portal or sending an inquiry, a booking or a message, you accept these terms.
Contents
1. About the portal
HeyCroatia is operated by Play Digital d.o.o., OIB [OIB], Zagrebačka 6A, 52000 Pazin (contact: info@heycroatia.com). The portal shows private accommodation from hosts who use the Apartmanica 2 system and lets guests send an inquiry or a booking and exchange messages with the host.
2. Role of the portal and the accommodation contract
HeyCroatia is an intermediary between guests and hosts. The accommodation contract is concluded directly between the guest and the host; HeyCroatia is not a party to that contract and does not provide the accommodation.
The host is responsible for the accommodation, the accuracy of the description, house rules, guest registration, tourist tax, payment and invoicing.
3. Descriptions, prices and availability
Descriptions, photos, price lists, discounts and the availability calendar are entered by the host in Apartmanica 2 and imported by HeyCroatia automatically. We do our best to keep them accurate and up to date, but data may be delayed or contain errors.
The price on the portal is calculated from the host's price list for the selected dates and number of guests. The price confirmed by the host is binding. Additional costs, such as tourist tax, are charged according to the host's terms shown before you submit.
4. Inquiries and bookings
An inquiry is a non-binding question to the host and does not reserve the accommodation.
A booking request is sent to the host for confirmation. The booking is concluded only once the host confirms it; you are notified by email and in your inbox.
HeyCroatia charges guests nothing and does not take payments. Payment, deposit and cancellation are arranged with the host under the host's terms, which are shown before you send the booking.
5. Price offers
In the inbox you can propose a price to the host, and the host can send you a counter-offer. An offer is not binding until the other side accepts it.
An accepted offer applies to the dates and number of guests it was made for. The host is not obliged to accept an offer, and an accepted price becomes part of the booking only once the booking is confirmed.
6. Fees
Using the portal is free for guests. HeyCroatia adds no commission to the host's price.
7. User obligations
Enter accurate information and use the portal only for genuine inquiries and bookings. Fake inquiries, spam, abusive content and attempts to bypass the portal's protection are not allowed.
Do not send payment card details or other sensitive data in messages.
To verify your identity we send a one-time code by email or SMS, or use Google sign-in. In case of abuse we may restrict or block access.
8. Liability
To the extent permitted by law, HeyCroatia is not liable for the performance of the accommodation contract, the condition of the accommodation, or the actions of hosts or guests. This does not limit liability for intent or gross negligence, nor your statutory rights as a consumer.
The portal may occasionally be unavailable due to maintenance or technical problems.
9. Complaints and governing law
Complaints about your stay should first be sent to the host, through the inbox. Complaints about the portal can be sent to info@heycroatia.com.
These terms are governed by Croatian law. If you are a consumer, you keep the protection granted by the mandatory laws of the country where you live.
10. Changes to the terms
We may change these terms. The current version is always on this page; inquiries and bookings already sent are governed by the terms that applied when they were sent.